This Privacy Policy explains how ARB RMS Technologies Pvt. Ltd. ("we", "us", or "our") collects, uses, discloses, and protects your information when you use our platform and services. By using ARB RMS, you agree to the practices described in this Policy.
1. Information We Collect
We collect information you provide directly to us, such as your name, email, phone number, business details, and property/tenant data you enter into the platform. We also collect information automatically through your use of the Services, including IP address, browser type, device information, and usage logs.
2. How We Use Your Information
We use your information to: (a) provide and maintain the Services; (b) authenticate your account; (c) process subscription payments; (d) send service notifications and important updates; (e) improve our products through analytics; (f) comply with legal obligations.
We do not sell your personal information to third parties.
3. Sharing of Information
We share your information only as necessary to operate the Services or as required by law. This includes: (a) trusted service providers (cloud hosting, email delivery, analytics) bound by confidentiality obligations; (b) authorities when legally compelled; (c) tenants you invite to the tenant portal, who can see only the data you choose to share with them.
4. Data Security
We implement industry-standard technical and organizational safeguards including encryption in transit (TLS), access controls, and regular backups. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.
5. Data Retention
We retain your account data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes. You may request deletion of your account and associated data by contacting privacy@arbrms.com.
6. Your Rights
Subject to applicable law, you have the right to: (a) access the personal data we hold about you; (b) correct inaccurate data; (c) request deletion or restriction of processing; (d) export your data in a portable format; (e) withdraw consent where processing is based on consent.
To exercise any of these rights, email privacy@arbrms.com.
7. Cookies & Tracking
We use cookies and similar technologies to keep you signed in, remember preferences, and analyze usage. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect functionality of the Services.
8. International Data Transfers
Our infrastructure is primarily located in India. If you access the Services from outside India, please be aware that your information may be transferred to, stored, and processed in India where data protection laws may differ from those in your country.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on this page with an updated "Last updated" date. Material changes will be communicated via email or in-app notification.